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When Direct TV's equipment goes bad they force you into new two year contract in order to exchange d
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May 31, 2008 Direct TV complaint |
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I recently signed up for a new, "high definition," upgrade through Direct TV and agreed to a new two year contract. Five or six months after starting the new service the converter box went bad and they had to send me a new one. I was forced to pay $20.00 postage which in itself was wrong but now they have sent me a letter informing me that as a result of my getting and activating a new converter box I am now starting another new two year contract with them. This is totally wrong since it was not my fault their original box went bad. Calls to them have produced nothing. All they have to do is keep sending you equipment that lasts only a few months and they can keep you on the hook forever. This represents lousy customer service. If you have cable and are reasonably satisfied don't switch. Satillite is not what it is cracked up to be.
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