Unite Against Direct TV: Contact Attorney General's Office

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Aug 2, 2008

Direct TV complaint by Kathleen

My experience is as follows: I contacted DTV about switching from Comcast. They lied about the channels I'd receive, they didn't give me the correct information in order to compare the service, they withheld info re: price, contract, early termination fees.

They claimed that by signing the work order for installation, I was agreeing to their terms. Even though it clearly does not say that. By accepting the DVR (which they offered because of my "excellent credit" saying it was "free")I unwittingly extended the contract for 2 years. The first time I received the actual terms was in the first bill and realized the bill was three times the agreed on price. I've had multiple phone calls with customer service and several phone calls with Office of the President at Direct TV. Office of President folks are smoother but they are just as dishonest as the nitwits in customer service who will say just about anything. Everyone I talk to threatens to charge me an early termination fee of hundreds of dollars if I cancel.

The last manager I spoke with said that when I accepted the receivers to transmit Direct TV, that extended my contract to 18 months. Now really! Does that make any sense? This company needs a hard lesson from lawsuits from the Attorney General 's Office of your state and/ or class action. Make sure you take good notes with dates and employees names when you talk to anyone at Direct TV. We should all be pursuing this with the Attorney General's Office as the first step. Then I plan on finding someone interested in class action.

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Comments (2)

1. Written by kevin, on 07-09-2008 19:38

Direct television took 369 dollars off of my debit card, they have kept the money for the past two weeks, they refuse to return my money or compensate me for the problems that was caused becasue of this unauthorized transaction. The kicker is that I do not nor have I ever had an account with direct TV, matter of fact they refused to give me service.

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2. Written by Lee, on 18-08-2008 11:14

Kathleen, can you provide me with the phone number for the Office of the President w/ Direct TV? I am also having problems with them and need to contact them.

Thanks.

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