On 07/14/08 I requested that a
Directv CSR hold my payment until 07/18/08. She agreed and I received a
confirmation #412575252. I had no reason to believe that she would not hold up her end of agreement. I later found out bu another CSR at
Directv that the payment had been submitted on the same day as my original conversation 07/14/08. As a result my
checking account was over drawn by $193.00 five
checks were overdrawn. I am very upset as a single mother of two (one in college) and working two jobs. I really need
Directv to make this right with me a what I thought was a valued customer. As a courtsey they could at least adjust my account. I have faxed my
bank information and I would like to see good results.
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