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The idiots installed my son's dish at college in the winter when no leaves were on the trees. Naturally in the spring he couldn't get reception. There was no other location for the dish per the condo rules so we had to cancel. Then they took $260 out of our checking thru our debit card without our consent as an early cancellation fee. How can they do all this and get away with it?Has anyone taken DirecTV to Small Claims Court over these types of stupid things? Are they allowed to do anything they want and get away with it? Please post your results if you've ever taken them to court. It would be appreciated by all of us posting.
 Comments (31) |  |
| 1. Written by skurno, on 04-11-2009 15:52 Direct TV Corporate Office Ms. Ellen Filipiak Sr. VP, Customer Care 2230 East Imperial Highway El Segundo, CA 90245 Direct TV "hides" this address but I found it! Bombard Ms. Filipiak with your complaints! Maybe, just maybe, they will realize JUST HOW BAD their service is and make changes. They hire and train people to be TOTALLY INCOMPETENT and then tie to you exorbitant contracts when they fail to provide the type of service that is expected. If the industries won't police themselves, we, as consumers, have an obligation to. Also, contact your local Consumer Protection Agency (listed on County Gov't websites) with your complaints. These "monopolies" are ILLEGAL and the Consumer has to stand up for their rights. |
| 2. Written by skurno, on 04-11-2009 15:52 Direct TV Corporate Office Ms. Ellen Filipiak Sr. VP, Customer Care 2230 East Imperial Highway El Segundo, CA 90245 Direct TV "hides" this address but I found it! Bombard Ms. Filipiak with your complaints! Maybe, just maybe, they will realize JUST HOW BAD their service is and make changes. They hire and train people to be TOTALLY INCOMPETENT and then tie to you exorbitant contracts when they fail to provide the type of service that is expected. If the industries won't police themselves, we, as consumers, have an obligation to. Also, contact your local Consumer Protection Agency (listed on County Gov't websites) with your complaints. These "monopolies" are ILLEGAL and the Consumer has to stand up for their rights. |
3. Written by MISS FERGUSON, on 16-10-2009 19:44  THESE IDOIT CHARGED ME A CANCELLATION FEE & EQUIPMENT THEY DINT EVEN HAVE MY CONCENT 2 RUN MY CREDIT CARD TAKE AN GRAND TOTAL $937 FRM MY ACCOUTN CALLED WAS TLD IF I CONTINUED THERE SERVICE WILL RETRO BACK ME MY MONEY TOTAL AMT OF 847.00 THAT WAS 10/8/2009 SD IT WOULD TAKE 5 TO 7 BUINSESS DAY FOR REFUND THEN SPK TO SEVERAL OTHER REP WHO WERE NOT ONLY RUDE BUT MADE IT AS IF I OWED THE SOMETHING TODAY I HAVE HAD IT I WAS TLD BY A REP IT WOULD BE 30 DAYS UNTIL I GET MY REFUND BACK ON TO MY CREDIT CARD? AS A RESULT IN THIS WHOLE SITUATION MY CELL PHONE IS CUT ON FOR NON-PAYMENT, MY DAUGHTER WONT HAVE A B-DAY PARYTY THIS SATURDAY MY RENT IS LATE W LATE FEES AND I CANT EVEN PAY ANY OTHER BILLS UNTIL MY NEXT PAY ARE YOU SERIOUS!! YES! THEY NEED TO PAY FOR ALL THIS COMPENSATION DOES SOUND GOOD TO ME ALL I WANTED WAS MY MONEY BACK THIS PEOPLE LIE CHEAT AND STEAL AND ITS NOW TIME FOR THEM TO REP WHAT THE SOW! ANYONE OUT THERE WITH ME LET ME KNOW IT'S TIME THESE PEOPLE HAVE NO IDEA HOW THEY RUIN PEOPLE LIVES. |
| 4. Written by D Smith, on 16-10-2009 11:56 I received an E-MAIL from Direct TV that was very misleading and on the boarder of false advertising the ad read as follows: I am typing from the ad Offer Ends soon! CALL NOW DIRECTTV For Around 80 cents a day 150+ ALL DIGITAL CHANNELS $24.99 MO. CHOICE * PACKAGE for 12 Months (they don’t say any thing about having to sign a 24 mo. Contract or that the price would go up after the 12 mo.) FREE SHOWTIME,starz with CHOICE XTRA & above FREE HD DVR Receiver Upgrade ($199 Value) With CHOICE XTRA & And Above (They don’t say if you want to use this free HD DVR there will be an additional monthly fee) FREE Professional Installation LOCAL Channels Included in Every Package Offer Only Available by Calling Toll Free Above! OFFER ENDS SOON- CALL NOW Be sure to use PROMO CODE **** I spent quite a few hours trying to get this price they advertised without agreeing to a two-year contract or the monthly charge for the HD DVR. Maybe I’m wrong. Four times to return calls, they even wanted me to send them a copy of the ad and promised to call when they received it. And that I would get every thing the ad offered I never heard back If you would like to see the ad for your self I will send it to you. 0 |
| 5. Written by I HATE DIRECT TV, on 09-10-2009 10:26 direct tv has the worst service I have exparienced thus far in life. If you have a little rain your out of service and don't let then wind get over 3 mph because you will be out of service and the idiot that came and installed my dish on a two stroy home of which I am not going to climb on the roof to make sure the dish is secure when I pay to have it installed and expect it to be secured to the home the guy didn't even secure the *** thing so about a month after my install we had a little bad weather and we couldn't getr any channels for three days after I call direct tv they send a tech that informs me that the dish has been blown over because it was never secured so to top it off that months bill has a fee for the guy to come fix the mistake the orginal idoit made. I HATE DIRECT TV |
6. Written by Adel Mona, on 04-10-2009 11:45         I have been waiting for a $42.00 dollar refund from Direct TV now for 12 weeks and they initially told me it would take 6-8 weeks to receive the refund. Now there are giving me another excuse that their refund department is backed up and It's going to take another 6 weeks. This company is ignorant and stupid and they lie BIG TIME and take advantage of people!!! If you owed them 42.00 dollars and did not pay it for 6-8 weeks I don"t think that would fly!! They would be sending shut off notices and charging you late fees and calling you everyday wanting to know where their money is ?? If you told them your checkbook was back up for 6 weeks they would go ballistic!! THIS COMPANY *** BIG TIME they need to get their *** together and treat their costumers with some respect and caring. They did"t even care that I have been wating 12 weeks for my refund .. |
| 7. Written by BobT, on 30-09-2009 14:40 well it is the law to have a signed contract , but what DirectTv does is not legal , over the phone contracts are not .. you must sign the contract for it to be legal.. Reason why i say this is cuz they ( DirectTv can change anything on it to fit there need ).. Class Action Lawsuit against DirectTv would be the best way to make them pay !! Plus now i see why Dish Network is becomming number 1..Customer service with them is great now .. DirectTv will never be #1 again .. Dish network is alot cheaper and they have more HD channels then Directv ... |
| 8. Written by resale1, on 30-09-2009 08:33 If anyone starts a law suit against Direct TV count me in. I am so tired of big companies taking from little consumers that make them the Big Companies to begin with. I was a loyal customer for over 10 years until my son moved here with sick wife and Direct TV said he HAD to keep them even when moving out of state. |
| 9. Written by Julian Newton, on 29-09-2009 15:40 Let me know how it turns out in Small Claims Court, I have a similar problem and tried talking to them in a polite business manner and was told "tough you have to pay the new price or else". As an educated man used to dealing with companies for a living i have never been treated so rudely and asking for a supervisor only makes it worse. Eventually congress will have to take notice of thier business practices even if the FCC will not. |
| 10. Written by helen, on 27-09-2009 00:10 the only piece of paper I signed was a sheet that stated the equipment had been installed. There was NOTHING about a two year contract, or cancellation fee. HOW are they getting away with this? I thought one had to have a signature on a contract for it to be legal. |
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