2. Written by Angela, on 11-07-2008 21:18
Direct TV is harrassing me with a $607.93 cancellation and receiver fee. My receivers are bought and paid for by my husband who used to be an independent installer for directv among other satillite companies. However, when I called to cancel it was due to the fact that every month for over 2 years, my bill was 2 times the amount is should've been, charges for the same package twice and for DVR rentals (DVRs that were my property not theirs). Also I was never sent a bill in the mail so I never new when it was due or how much it was until I went online to figure it out. Each month the problem was supposed to be corrected. So in my opinion if there were a contract (which I never signed) then they would be the ones responsible for breaching that contract.
So, after the 2 years I was fed up and cancelled the service. I was not informed of any form of early cancellation fee (early of what I don't know being as I didn't have a contract). It was cancelled and guess what they mailed me my first ever bill for $607.93, the bill was for my own dvr's not being returned to them (because they never came from them in the first place) and for an early cancellation. When asked if they could provide proof of a contract they were to mail that to me or fax it to me. Which they never did. They were supposed to pull recorded phone calls they claimed to have of me renewing my contract or changing services. Which ofcourse they never did. Instead they charged my husbands card whithout his permission. The bank caught it an validated this was an unauthorized payment and our money was returned.
Now they are calling me on a daily basis threatening to send the bill to creditors and destroy my credit. I can't believe these people are still in business. Surely there is some class action lawsuit out there to get rid of these thieves.
|
Comments
Comments (3)
