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I just wanted to talk to a
customer service rep about getting some generl information. I could not reach anyone without giving a
phone number of where I wanted service first. I was on a
cell phone and could not set up service for s
phone number that I don't have. Also, I decided to tell the recording that indeed, my cell is a number that I want service so i could talk to some one and when i complained about the menu options, "Joseph" hung up in me. The customer service is a
joke. i just wanted to find out how to be a customer and get some questions answered but it seemed that the didn't want to give me the info unless I was getting sevice installed.
1. Written by Aaron, on 18-03-2010 14:16
I cancelled my service with Direct TV and paid my bill in full. Weeks later they put a charge through on my credit card without my knowledge or permission. When I called they said it was for early termination of the protection plan insurance I bought through them. They have refused to refund my money and they told me their service agreement allows them to put charges through without billing or notifying their customers. Beware of buying service from them, it is dangerous and gives them access to sneak charges to your accounts without your approval. They have an F rating from the BBB. Several states are working on lawsuits against them and the media is now following all of the complaints being filed.
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2. Written by Lanora, on 01-03-2010 16:54
i pay my bill they cancel my *** account this place is said *** *** they a joke.
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3. Written by john h knea, on 19-02-2010 17:29
I have been with direct tv for several yearsand have marginal service. I recently decidedto go with another carrier,called direct tv through their automated answering service, and unable to get to a customer representative I was abruptly cut off. This has happened on several occasions in the past. The service tech that did respond on one occasion was dirty,his shoes were muddy and he seemed as if he wanted to be somewhere else. I should have asked him to leave but this was the nearest thing to a service tech from Direct TV I had seen so I allowed him to finish his job. I am thoroughly disgusted with Direct TV's service techs and their automated telephone system.I have cancelled my service with Direct TV made an attempt to call and tell them to come and pick up their equipment but to no avail. I imagine they will send me an outrageous invoice saying I have violated some part of an agreement or contract.
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4. Written by Terry, on 20-01-2010 16:17
We started our service with Direct thru Quest Telephone two years ago. First of all the installion was never completed correctly, and direct wanted to charge us a min. service charge to fix the initial installation. I worked on the problem myself and got it to work, but never to what it was supposed to be. Today watching TV at 12 noon all paid channels went off. So I called customer service (what a joke) after 5 minutes they switched me to Quest anther 5 min. wait talked to a recording for another 3 minutes they switched me to Quest billing. The woman came on, talked so fast with an accent that I had a very difficult time understanding her. Tried to get my point accross she said I needed to be transfered .... I said no... I wanted this fixed now ... she started talking quickly once again.... I repeated accuse me lady I am the customer here... please listen... she just kept talking... hung up .. Quest and Direct TV will not be supplying us with service much longer... too bad.... most of the time their product works great... their service stinks.... so.. bye bye
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5. Written by Lopez, on 15-01-2010 23:41
I'm very dissapointed with the technicians that came over to install my service at my new house.The first one said that the trees were toooo taaallll.that it'd be very hard to get signal blablablabla ;he came in late around 4:00 I guess he didn't want to do the job at this time of the day
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6. Written by e3, on 04-01-2010 15:02
I to just wanted to get some questions answered before I signed up..After the call not so sure I want to deal with them at all.All they cared about was getting me to sign up.The operators most all be on commission.They could'nd care a less about answering any questions ..Melinda was no help!!
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7. Written by Bob Ross, on 12-01-2009 19:22
I contacted a local consumers' advocate and was told this industry is unregulated and that is part of the problem. If you've been treated unfairly as I have, please contact your state and federal representatives and tell them of the abuse and suggest that DirecTV, DISH and others be brought under state and/or federal regulation. This will help curb the abuses.
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8. Written by Robert Ross, on 06-01-2009 14:25
Several months ago I switched from DISH to DirecTV primarily because DISH would not upgrade their out-dated equipment without a charge to do so. DirecTV has been a nightmare. First, the charges & service were not what the sales representative promised. The kicker was that they installed a deficient DVR and then (without telling me of a charge) billed me $50 for replacing their own broken equipment! I am disputing the charge & have requested assistance from a local consumers' advocate here in San Diego.
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9. Written by son's mom!, on 23-09-2008 20:38
The worst customer service ON THE PALNET...moved sent the installer to wrong address twice!!!!!!!!!!! The told me it would cost $175 to cancel??? Are you kidding me??? promised more "free programmimg" right...need the hook up first!!! Got the address right when sending the bill and taking $175 out of my account for telling them after 28 days to "stick it" !
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10. Written by Kathy, on 23-09-2008 20:34
Customer service cost me &175...since when do consumers have to pay for being "screwed over" ????
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