I just wanted to talk to a
customer service rep about getting some generl information. I could not reach anyone without giving a
phone number of where I wanted service first. I was on a
cell phone and could not set up service for s
phone number that I don't have. Also, I decided to tell the recording that indeed, my cell is a number that I want service so i could talk to some one and when i complained about the menu options, "Joseph" hung up in me. The customer service is a
joke. i just wanted to find out how to be a customer and get some questions answered but it seemed that the didn't want to give me the info unless I was getting sevice installed.
1. Written by Bob Ross, on 12-01-2009 18:22
I contacted a local consumers' advocate and was told this industry is unregulated and that is part of the problem. If you've been treated unfairly as I have, please contact your state and federal representatives and tell them of the abuse and suggest that DirecTV, DISH and others be brought under state and/or federal regulation. This will help curb the abuses.
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2. Written by Robert Ross, on 06-01-2009 13:25
Several months ago I switched from DISH to DirecTV primarily because DISH would not upgrade their out-dated equipment without a charge to do so. DirecTV has been a nightmare. First, the charges & service were not what the sales representative promised. The kicker was that they installed a deficient DVR and then (without telling me of a charge) billed me $50 for replacing their own broken equipment! I am disputing the charge & have requested assistance from a local consumers' advocate here in San Diego.
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3. Written by son's mom!, on 23-09-2008 19:38
The worst customer service ON THE PALNET...moved sent the installer to wrong address twice!!!!!!!!!!! The told me it would cost $175 to cancel??? Are you kidding me??? promised more "free programmimg" right...need the hook up first!!! Got the address right when sending the bill and taking $175 out of my account for telling them after 28 days to "stick it" !
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4. Written by Kathy, on 23-09-2008 19:34
Customer service cost me &175...since when do consumers have to pay for being "screwed over" ????
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5. Written by Penny Nelson, on 09-09-2008 18:48
I called Direct TV to cancel my auto pay and they took the money out of my account 5 days later, leaving me with $27.00 for 5 days! When I called they said, "Oh it must have already begun the process." They never offered me anything and said too bad! I hung up - looking forward to July 2009 when I can cancel my service.
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6. Written by Pamm, on 21-08-2008 02:12
I have had direct tv for many years also but in the last month I have been having major problems with channels scrambeling to the point I can't watch my tv for several hours a day. I went to their web site and it is down for upgrades so I can't even look for a solution. We have 2 tv's hooked up each has it's own box and when I check the problem is on both tv's I use to love my direct tv but have not been happy with them since we put up a new house and they made my husband put up the old dish before they would come out and put a new dish on the new house! Customer service is ok it is like any other companies customer service hard to talk to a real person but let your bill be late and they will call you non stop.
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7. Written by justin, on 01-08-2008 14:13
I have been with Direct tv for eight months. I still do not have all my channels I am paying for. I also have a problem with picture and sound scramble and freezing. I have spent over 7 hours on the phone bouncing from one person to another and in the end get nothing for an answer. They will not even send out a service tech when I am willing to pay for it. Direct TV is not worth the hasle...stay far away from them.
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8. Written by Wally, on 02-07-2008 11:30
I requested Directv to be installed in my sisters house. I also had Directv at the time. She moved and I tried to return her equipment. I was told that it was THEIR POLICY that the return box had to be sent to the original address, I tried to tell them that she had moved, but it was THEIR POLICY. They would not send it to the address that had the equipment. Not very good common sence. The new renters finally gave me the box and I have sent it to Directv. Now they are charging My credit card $518. I have cancelled my service with them and would recommend other people to do the same. Wouldn't it be nice that Directv cared enough to read all these complaints?
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9. Written by Nicole, on 15-06-2008 17:10
DIRECT TV...***. I just signed up with them last week and I have had nothing but PROBLEMS! 1st problem...customer service never stated that it would be an extra $150 for a tripod for the dish, even thought we disclosed to them that we were going to need one. 2nd problem they were going to have to cables running from my living room to every bedroom just so I can have service in 3 other rooms. Like I want cables running down my hall to each room. How tacky! 3rd problem...installers never showed up, 2nd time they were suppose to be here they showed up 4 hours late! They did give us a break on the price of installing each line he charged us $200 for a $300 job. 4th problem..i'm sitting here with my new direct tv not even 24 hrs old and i found out that we don't have CNN or any of the news channels...i wonder way this was bc I orded that with our package, which I found they are charging me for HD when I don't even have HD! I go to call customer service and what does the ROBOT CUSTOMER SERVICE SAY. It will be a 2 to 3 hour wait. WHAT are you kidding me right now...they just don't want to help customers... We should have gone through cable instead of dealing with them. I new they were going to be nothing but trouble the first time I called and talked to customer service and she wouldn't let me talk to her supervisor and then laugh at me when i asked what they are going to do since they stated that the installation was FREE...why wouldn't someone say oh that might cost extra but i'm not sure until you talk to the installer. be up front...
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10. Written by Brotha, on 14-06-2008 21:09
Direct TV is one of the best companies on the planet right now. Good prices, excellent service; I have been with them for many years and feel that this review was probably written by a Dish Network representative
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