Direct TV and Verizon bundles beware...

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Apr 8, 2008

Direct TV complaint

I ordered a bundle package from Verizon, which included cable service from DTV. A technician came to my home and installed the cable (DTV) service. I have chosen to cancel my Verizon services, which unfortunately includes the DTV service (because to date Verizon has not fulfilled my order with internet (DSL) service).

A representative, from DTV informed me that I had 3 days after the installation date to have discontinued the service and if I chose to disconnect the service I will be charged a $460.00 fee for breach of contract, which I never signed nor received.

I am disappointed and furious because Verizon, which represented partnership with DTV, informed me that I have 30 days to discontinue services if I am not satisfied. When I asked the DTV representative why I was not informed of this important detail from Verizon, she stated because they are unaware of the information. Her response is hard to believe and if it is true, needs to be changed because two major companies joining in partnership/affilliation should be aware of one another’s terms and regulations; if not conflicts such as this will constantly create problems.

After writing to Billing Disputes the problem has not been amended...customer service is no assistance with this matter, but I'm not giving up.

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Comments (4)

1. Written by linda k, on 30-09-2008 17:16

My TV service through Direct TV has been out for 3 days now and I was told they could not come out for another 10 days!!!! There is something wrong with my dish which is up on my roof and I was told I couldn't count on it working in inclimate weather!!! I guess I missed the sales promotion that said I could only watch TV on a sunny day!!! However, today and yesterday were bright and sunny so I guess they can't guarentee their service at all!! I am extremely unhappy with their service and I'm just sorry I didn't switch to Fios.

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2. Written by lisa, on 30-07-2008 23:35

yes, i had the same problems, verizon will say they will do something and then they don't , they actually have nothing in writing as of a contract as when i asked them to play back their taped phone recording of our conversation they stated that they don't tape all messages just random messages, so i would like to know when it is their word agains mine who wins. my feeling is that they will say anything to get you on and then charge you unreasonable and not agreed upon c harges, they will say they will credit you but they don't and then they continue to bill you etc.. i think we are going to cancel verizon wireless and all of our home phone and other services with them.

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3. Written by Usman Malik, on 30-05-2008 12:48

same here... verizon is a mess!!!

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4. Written by Mrs24, on 13-05-2008 17:59

That happen to us also, now I have 6 more months until the end of the contract. It was a mess and a fight and I am exhausted with trying to straighten out things with Verizon

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