CommentI became aware that my picture was half size the other night during a ballgame on a special baseball package I purchased.
This is on my wide screen TV.
I called the 800 # and first the guy told me that I needed to buy additional HD coverage to get the games for $50 to get the full screen. Then, when the screen didn't increase, he said he'd have to set up a service call for me - which would cost $80 or if I wanted a year's plan -- $40 plus $6 per month thereafter.
I talked to 2 people - one a sales guy and the other a tech guy.
When the service guy came today, he said something about realigning the dish but it was a ruse!
The problem was a button on the remote than I had apparently inadvertently pushed that made the picture smaller. The button was the format button. It had nothing to do with HD!!!
Needless to say I was livid. The repair guy saw the situation and didn't charge me on his end.
Then I had to spend a half hour with customer service on my end to explain and get the charges removed that were charged the previous night.
If someone had trained these phone people to diagnose a simple problem with a button on the remote I wouldn't have to go through this!!!
 Comments (1) |  |
| 1. Written by Dan, on 06-04-2008 21:13 check out classactionworld.com |
 |
| Comments on Direct TV Add On Charges and Poor Customer Service | |
Consumer Forum is another great place to discuss consumer concerns NOT RELATED to this article. |