In January I e-mailed
Direct TV that half of my billed channels showed 'service unavailable." Full service was restored toward the end of Feb. My contracted service is not cheap, $135/mo. so I deducted half of that from my Feb. bill, and sent a letter with my
remittance explaining why. I have now sent a total of
three letters, and talked to "
customer service" 3 times. The best they've offered to do is "a $5 monthly credit for 6 months. Sorry, not satisfactory. I pay the $135 on time every month, but refuse to back pay the $68 the company owes me for failed service. Now they are trying to add "late pay fees" for what they are calling unpaid balances. This is a matter of
principle with me now, so they either credit my account for services not provided, or they can pick up their equipment. I'm through fighting.
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