1.9
  • Having tv when it does work12 votes
  • Sound quality5 votes
  • Picture quality4 votes
  • Poor customer service45 votes
  • Small print and 24-month contract17 votes
  • Lack of service12 votes
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  • 8 hours ago
  • Television/ Radio
  • Weston, Massachusetts
  • 1
  • 1
  • 8

I sold my home and I forgot to cancel the service. Not only was I charged for service while I was not in the home but I was charged a cancellation fee of 140.00. Such a scam- I WOULD NEVER RECOMMEND DIRECTTV. On top of that the manager in customer service offered no assistance to solve the issue of the added charges. When I asked for the Massachusetts complaints for tv services they gave me... Read more

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  • From mobile
  • Direct Tv
  • 19 hours ago
  • by anonymous
  • #626930

Their Customer service is the worst. Then try bundling with other dysfunctional companies. WOW learned my DTV lesson the hard way. Hope, no I am sure you will go out of business because you suk. Real bad. Add comment

  • 19 hours ago
  • Television/ Radio
  • Mountain Green, Utah
  • 13
  • REVIEW RATING 3/5

The supervisor I spoke to told me he was the "buck stops here guy". I said great, let's fix my billing issue that has caused me to lose sleep for the past 6 months. He said he would. I told him NOT to transfer my call until we had the issue solved. He agreed that he would not. Then GUESS WHAT MR. BUCK STOPS HERE DID? He transferred my call to some that know nothing and I had to explain a... Read more

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  • From mobile
  • Direct Tv
  • 22 hours ago
  • by anonymous
  • #626913

everytime it rains I lose signal! Very very very frustrating! Cant wait for 2016 so I can cancell this service ! Add comment

I paid $220 dollars for direct tv had to cancel so I was told that I would get reimbursed on Friday witch is today I received nothing Add comment

  • 1 day ago
  • Television/ Radio
  • Fort Mill, South Carolina
  • Directv Equipment
  • 6
  • REVIEW RATING 3/5

Directv on demand services do not work. The programs either show up and then disappear when user attempts to download, or the programs do not show up at all. Directv continues to say they are aware of the issue and are working on it. They have no timetable for a fix nor do they offer refunds or credits because they say the user does not pay for on demand service. Their justification is the on... Read more

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  • 1 day ago
  • Television/ Radio
  • Mountain Green, Utah
  • 3
  • REVIEW RATING 4/5

Wow, I have never in my life had to deal with such rude people. I was a customer for 17 years. I moved tried to bundle. Then got 2 account numbers. I paid mine but still got disconnected. Spent hours on the phone each billing cycle and finally "fired" them. I am the customer and I can do that. It cost me money but now I smile when I see the Dish Satalite in my house. The Dish is not as good but... Read more

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I have been on the phone with this company 4 times this week for *** *** and they just can't get it done, never sent a bill now they want 282.00. I've been a customer for over 10 yrs and real close to calling it quits. Add comment

  • 2 days ago
  • Television/ Radio
  • Mesa, Arizona
  • Satellite Tv
  • 9
  • REVIEW RATING 3/5

No...I am on Genie 2 and it is the same sad, sad, story for over a year and a half now. 8 hours on the phone with tech support so far. Shows won't play in their entirety (even though it says all the program time is there...5 minuets before end it stops). And yes...they refuse to let you save the series manager recording list or allow you to copy the shows to the endless swap out units that I... Read more

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  • 2 days ago
  • Television/ Radio
  • Sarasota, Florida
  • Billing Department
  • 1
  • 1
  • 15
  • REVIEW RATING 3/5

I had direct tv for 2 years and in that time had to pay for tv that I couldn't watch every time it rained the receiver would lose signal and no tv payed for about 120 hours of tv that I couldn't watch. Then started having problems with my bill going up and up come to find out there were credit's attached to my account that they weren't giving me billed reached at high as 170.00 a month after the... Read more

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