2.0
  • Having tv when it does work5 votes
  • Their picture and sound quality4 votes
  • Offering movies in theaters2 votes
  • Poor Customer Service12 votes
  • Bad customer service9 votes
  • Lack of service5 votes
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  • 9 hours ago
  • Television/ Radio
  • Atlanta, Georgia
  • Satellite Service
  • 7
  • REVIEW RATING 3/5

I would have been a new customer and tried to get direct tv today. They got all of my information and then told me that I couldn't have services with them because my father (whom I do not live with or speak to) owes an outstanding balance with them and until that gets paid (either by me or him) i will not be allowed to do business with them. How unfair and crazy is that? I have never been treated... Read more

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  • 1 day ago
  • Television/ Radio
  • Jacksonville, Arkansas
  • Local Channels
  • 13
  • REVIEW RATING 3/5

My dad is a disable veteran and I call Directv to get a local channel they took of on their own accord and they tell me the only way to get that channel back is to pay them $100 plus dollars to upgrade the standard receivers to HD receivers to get a channel back that only can picked up on a HD receiver now. This is after last wks call to them and being told by their customer service that the... Read more

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  • 1 day ago
  • Television/ Radio
  • Atlanta, Georgia
  • Billing Department
  • 24
  • REVIEW RATING 4/5

As a military family stationed in Washington State we had an account with Direct Tv. My husband was injured with the military and had to be honorably discharged because of the injury. The military gave us two weeks to move and very little money for the actual move. We had no choice but to live with family. When I contacted Direct Tv they said all would be fine and I could suspend my service after... Read more

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  • 1 day ago
  • Television/ Radio
  • Inglewood, California
  • Hd Service
  • 14
  • REVIEW RATING 3/5

Signed up for Direct TV to only cancel after 3 days due to a promised HD package. Needless to say no HD and when I called in to inform customer service I got the run around. I then canceled my service after the 3 days and this was a clear indicator of what was to come. Now I'm waiting for the promised prepaid box to arrive to only be told by another rep when calling back in that there is no box... Read more

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  • 2 days ago
  • Television/ Radio
  • Pine Bluff, Arkansas
  • Tv
  • 23
  • REVIEW RATING 3/5

The direct tv man came by 12/17/14 to chanced the receiver and swim box. He replaced the receiver in room 1 and went to room two were I had a 42 inch L G and he went outside and while he was outside my television was blinking on and off, when he came back in my tv was black screen and frying. I took it to Morris tv shop in pine bluff were they told me that they had a Lot of tv with direct tv... Read more

Was this review helpful? 0 1

I have spoken to them regarding an additional box for a room three times. Each time I am told something different. They keep extending my upgrade. First it was at 1 year then I am told 18 months now they just told me 24th months. Comcast is worth the difference. Anyone know how I can drop my DirectTv 6 months shy of contract expiring. Please. Signed: Fed UP. Add comment

  • Jan 24
  • Television/ Radio
  • Glendora, California
  • Hd Box
  • 31
  • REVIEW RATING 4/5

They talked me into a free HDBox that turned out not to be free, they also said I could watch the shows I like on my iPad but that also turned out to be a lie, they told me that now I needed to upgrade to the Dvm after saying the HDReceiver would work for that! What a buch of uninformed liars and ***! I will never use them again and I'm considering removing direct tv from my assisted living... Read more

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  • Jan 24
  • Television/ Radio
  • Cable Wires Replacement
  • 13
  • REVIEW RATING 3/5

I live in Pittsburgh PA. Had called direct TV because my cable wires were cut & they wanted $200 to repair the damage to my wires. I told them to close my account & that I would send all the equipment back. I sent all the equipment back & to this day I still am getting a bill from them because they said they never received the equipment. My bill is now $1,300 for them and I don't owe... Read more

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  • Jan 23
  • Television/ Radio
  • Dothan, Alabama
  • Billing Department
  • 39
  • REVIEW RATING 4/5

We had service with DIRECTV from 8/2012 through 9/2014 and received a statement dated 10/2014 that showed a balance due of $0.00. Then we received a statement dated 11/09/2014 with charges totaling $31.95 for movies in 09/2012, which we did not order. Then on January 8, 2015, we received a collection letter. I am now writing DIRECTV and complaining to Better Business Bureau in Colorado about this... Read more

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  • Jan 22
  • Television/ Radio
  • Technical Support
  • 18
  • REVIEW RATING 4/5

Two Direct tech people said I needed to unplug the SWiM Power Inserter and wait 15 seconds. It is not in the den area where they said it was located. Now I have to pay $50.00 to have a technician come out two days from now and find(fix) it. Why is it working in one room but not in the family room or extra bedroom. Rest assured when your customer relations officer inquirers why I switched to Dish... Read more

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