Submit ›
  • Customers like
    • Having tv when it does work12
    • Sound quality5
    • Picture quality4
  • Customers don't like
    • Poor customer service45
    • Small print and 24-month contract17
    • Lack of service12
  • From mobile
  • Direct Tv
  • 15 hours ago
  • by anonymous
  • #641691

Poor customer services, charge you when services is temporary cut off. Refuse to get supervisor online. Hang up in your face. Add comment

  • 1 day ago
  • Television/ Radio
  • Bloomingdale, Georgia
  • Media Service Transfer
  • 13
  • REVIEW RATING 4/5

Very upset with the service received from directv. They will certainly mislead you and not be honest with you. I called to see about transferring services for a move and found out that an employee was not honest and we were supposedly in a contract we knew nothing about. We have been clients since 2013. We will be getting legal advice and will pay the fee's needed to not do business with a... Read more

Was this review helpful? 0 0

  • 1 day ago
  • Television/ Radio
  • Portland, Oregon
  • Account
  • 16
  • REVIEW RATING 4/5

I have been a customer of Directv back when Pegasus was taken over by them, and I agree about the increase of billing when your contract agreement was something else. I also have a problem with them harrasing me with e-mail warnings about my account about to be late before it is even due, I know when it's due and have never been late. I then either call or e-mail them about my complaint and you... Read more

Was this review helpful? 1 0

  • 2 days ago
  • Television/ Radio
  • Stillwater, Minnesota
  • Cable Television
  • 23
  • REVIEW RATING 4/5

we have an account up to date with direct tv; set on automatic payments. we received a collectors letter saying we owe about 500. I was in the phone 2 hours and could not get a copy of the invoice. they are cutting us the service with no reason. we have not received an unpaid bill. our bill says that we owe zero dollars. with a zero balance, the collector wants us to pay 500. our receivers are... Read more

Was this review helpful? 0 0

  • May 24
  • Television/ Radio
  • Cable Service
  • 41
  • REVIEW RATING 4/5

Like many (if not all) DirecTV customers, I've been a cable subscriber most of my adult life. My one previous attempt to escape cable was with DISH and it worked quite well...unless the wind blew. As my cable/internet costs continued to go up, I cut the cord and went to DirecTV. During my 2 year contract we experienced lost less than 2 hours of service due to weather and simply took advantage of... Read more

Was this review helpful? 1 1

  • May 23
  • Television/ Radio
  • Brooklyn, New York
  • Appointment
  • 1
  • 1
  • 9
  • REVIEW RATING 4/5

Scheduled appointment for today 50 minutes on phone whit Directv customer service They transfer me to 4 different departments Last one was a Spanish department I don't speak Spanish Done Iam calling Comcast Read more

Was this review helpful? 0 0

  • May 23
  • Television/ Radio
  • Clermont, Florida
  • Charge
  • 1
  • 1
  • 26
  • REVIEW RATING 3/5

Was on hold for 3 hours, hung up on 6 times, fraudulently charged $1000.00+ which was admitted to and recorded by all party's knowledge as you did too, spoke to 5 mgrs (have all names) 2nd to the last mgr approved reversal of fraud charge with Bank Rep. listening but then disconnected when three way connecting to Bank Rep.to give her the info. only to get another Mgr who said they are not... Read more

Was this review helpful? 0 1

  • May 21
  • Television/ Radio
  • Ocala, Florida
  • Billing Department
  • 1
  • 1
  • 30
  • REVIEW RATING 4/5

I have been on hold and transferred over 7 times and have been on the phone for over 1hour and 53 minutes to dispute a charge of $78.01 that I paid on or before March 16, 2013. I received a call from a collection agency last week who said it was on my credit report. I checked it is listed there and because the bank account I used and have since closed and cannot access the records I HAVE TO PAY... Read more

Was this review helpful? 0 1

  • May 21
  • Media
  • Colorado Springs, Colorado
  • Billing Department
  • 45
  • REVIEW RATING 4/5

I have been with Direct TV for 1 year (have a 2 year contract). My bill has gone from $90+ to $200+ for exactly the same service. Direct TV competitors told me that I would be very unhappy and that Direct TV would get me hooked and then raise their prices per the fine print of the contract and their competitors were totally correct. The most recent disappointment is lack of timely service. ... Read more

Was this review helpful? 0 2

  • May 19
  • Television/ Radio
  • San Antonio, Texas
  • On Demand Service
  • 1
  • 1
  • 57
  • REVIEW RATING 4/5

We should file a CLASS ACTION LAW SUIT: If you sign a contract and hold up your end of it by paying your bill promptly every month, I think is it a reasonable expectation that the other party (Direct TV) provides you with the service you are paying for. The inability to provide access to on demand program is unacceptable. On demand means I watch the when I want to watch it, not needing to... Read more

Was this review helpful? 0 1

Had an experience with Direct Tv?

Write a review
Did not find what you were looking for?
 
×
You are reading about Direct Tv.
Filing a new complaint about
×