Direct TV Complaints and Reviews

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Direct TV
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  • 1 hour ago
  • Television/ Radio
  • Customer Service And Billing
  • 3

We cancelled our service after a 6 month hold on the plan. When my wife called, she was transferred several times, instead of cancelling they reactived the service and started charging us even though she said several times she wanted to cancel. When they charged our card again a month after the call, we found out that not only did they not cancel, but we were still being charged even though we... Read more

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  • 1 day ago
  • Entertainment
  • Indianapolis, Indiana
  • Service Plan
  • 33

I attended the direct tv booth at the local fair a couple weeks ago. I was interested in determining whether or not I could save money by switching. The plan I was offered sounded great and it included the first year of NFL Sunday ticket. My wife peered at the offer and was interested as well. That's when my wife reminded me why we didn't change in the past to a competition company AT&T. ... Read more

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  • 2 days ago
  • Television/ Radio
  • Incomprehensible Customer Service
  • 10

Told DT final bill would be paid by check...they billed my Visa without my permission. Called and asked if they had permission and they said no. They did it anyway.......WILL NEVER USE DT AGAIN....Also you cant understand Customer support......Every time you call them you get someone with a heavy Indian accent. Also when you ask to speak to a supervisor, they put you on hold and they now-one... Read more

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  • Jul 26
  • Television/ Radio
  • Winnsboro, Texas
  • Service Activation Fee
  • 10

They told my brother we would not be charged an activation fee after we paid a previous bill. He waited to the last second to pay it and then they told him we had to pay another $200 fee. There is not much more to say. We moved and many months later my mother had enough to pay the previous bill plus a fee, altogether $300. This is a lot of money for her. They said if we cannot pay to... Read more

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  • Jul 24
  • Television/ Radio
  • Los Angeles, California
  • Hd Cable
  • 1
  • 26

I requested in December an updated box (genie) for my Tv and the condition was to enter in one year contract. I did after I assured myself that the bill will never go up during this time. 6 month later my bill went up 30% and the representatives, even the managers would not bring it back to the agreed charges noR would they release me from now a 2 YEAR contract. This is border line fraudulous! I... Read more

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  • Jul 24
  • Television/ Radio
  • Equipment Update Fee
  • 12

I was a customer for years and I enjoy directv, but I hate LIERS, now I don't have updated equipment, was told I'm eligible for upgrade FREE, (with exception of paying for HD SERVICE) I don't have HD TV'S at all, this PROBLEM was resolved before where Igot upgraded & this was deducted because I don't need the service yet, so now I'm being denied upgrading because my bill will go up for... Read more

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  • Jul 21
  • Television/ Radio
  • Service Disconnection
  • 13

I want to disconnect my service because we do not watch tv much. One hour waiting, 5 disconnected phone calls, one useless supervisor. I still have not been able to reach anyone to have my service disconnected. Each person was ruder than the next. I was asked to pay my (non-late) bill each time, but not one could get me to the department to cancel my service. Their website does not allow... Read more

Was this review helpful? 3 0

Just plain rude! I just wanted to get pricing and I told the rep I would call tomorrow to set up billing/payment. She asked why and I started to explain and the lady hung up on me! Not going to go with direct tv. Rude sales reps. I use to work in sales, people come back when you go out of your way and show respect and politeness! Add comment

  • Jul 21
  • Television/ Radio
  • Dish Installation
  • 1
  • 31

I recently had my 3 family home that I live in renovated to the cost of over $100k. One of my tenants had a dish installed directly in the front of my home and the REQUIRED CONTRACT with my name on the top indicating that MY permission was required was ignored. When I contacted DirectTV they told me to send an estimate for the damage from a professional contractor with photos and copies of any... Read more

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  • Jul 19
  • Television/ Radio
  • Pushy Service Installation
  • 1
  • 23

DirectTV is without a doubt the worst company I have ever had to deal with. One of their retail vendors sold my 88 year old father their service and installed it on the spot. He did not want it, but the two big men who came into his home wouldn't leave until he bought. VERY PUSHY and INTIMIDATING. He phoned me upset about what had happened, but when I tried to get them to cancel his service... Read more

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