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  • Customers like
    • Having tv when it does work 16
    • Picture quality 7
    • Horriable 5
  • Customers don't like
    • Poor customer service 82
    • Lack of service 38
    • Small print and 24-month contract 18

It might snow today, even though there is none. Even though it is just a flurry if it did come, so the poor little delicate directv people can not come. I pay 11 dollars a month, every month, for service and now that I need it I cannot get it. Wow. Watch out, a snow flake might hurt you. Plus I get different stories every time I call. One says they cannot come out until the snow melts. Other... Read more

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Worst customer service ever. Our direct tv stopped working feb 1st. After spending an hour on the phone, they are finally coming today to fix it. 13 days later/half a month. They wanted me to *** of work so they could come when they had time. Correct me if I'm wrong, but I'm the one paying for their service. Been with them for almost ten years and this is the payback I get. Unbelievable. I will... Read more

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  • From mobile
  • Direct Tv
  • 10 hours ago
  • #789264

We have 3 remotes, only one works. The ones we got had new cheap batters I dont know how we ended up with 3. They can,t be new, we tryed putting in new batteries, that dont work either. Add comment

  • From mobile
  • Direct Tv
  • 14 hours ago
  • #789191

Got a 12 month promotional for 69.97 on my second month it jumped to 91.35 i thought comcast was bad this will probably be along year of mark ups. A companys word use to be golden not any more. Sad Add comment

  • From mobile
  • Direct Tv
  • 20 hours ago
  • #788958

Worst customer service EVER!!! Placed on hold for at least 40 minutes to be transferred to a department that claimed to be closed. That was the third call... Other calls were dropped. Oh forgot to mention the reason I called was because a scheduled installation 12-4 never showed! Add comment

After being a customer for nearly 10 years, in July I suspended services in hopes of having them turned back on at a later date. When services were cancelled, I clearly communicated that was moving and the address was no longer valid. I did not update the address as I did not have a new address at that point. 6 months later, after zero communication, the services were "turned back on," in that... Read more

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Had 5 tv connected to direct tv. Called to have 2 tvs turned off. Gave them the numbers on the boxs and disconnected them from cable. At 12 mid the shut off all my tvs. Had to call to get them to restart my other 3 tvs. Restarted 2 tvs then he asked me to vo to the garage or basement to restart the other one. REALLY OMG its 1245 in the am temp is below 0....I'm in my pjs and the garage is... Read more

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More *** and nonsense can't get USA network news in Barbados Call and ask info on how to or ? Just like many places in the US "Look it up on line" Too bad many lately think the Internet has all the answers I guess when they train people today the meaning of customer service doesn't exist What a waste Add comment

I have the super protection plan took them 8 days to send someone out turned out it was the panel witch by the way all flat screens have told me they don't fix the panels so they are supposed to replace the tv but will take another 3 business days to contact me. Bull so writing a,letter to the better business Bureau for false advertising sick of the run around Add comment

Over the past 4 months I have had to call customer service 3 times to reverse the $19.99 hidden fee Directv keeps automatically adding to my bill. After 6 to 10 minutes on hold waiting for an agent, I have been cut off or or hung up (I am busy just like you). I finally got a person after 2 days of calling to fix the latest automatic billing problem. I am at the end of a 2-year commitment and I... Read more

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