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  • Customers like
    • Having tv when it does work12
    • Sound quality5
    • Picture quality4
  • Customers don't like
    • Poor customer service45
    • Small print and 24-month contract17
    • Lack of service12

  • 16 hours ago
  • Television/ Radio
  • Ocala, Florida
  • Satellite Television Service
  • 1
  • 1
  • 6

I have been on hold and transferred over 7 times and have been on the phone for over 1hour and 53 minutes to dispute a charge of $78.01 that I paid on or before March 16, 2013. I received a call from a collection agency last week who said it was on my credit report. I checked it is listed there and because the bank account I used and have since closed and cannot access the records I HAVE TO PAY... Read more

Was this review helpful? 0 1

  • 18 hours ago
  • Other
  • Colorado Springs, Colorado
  • 9

I have been with Direct TV for 1 year (have a 2 year contract). My bill has gone from $90+ to $200+ for exactly the same service. Direct TV competitors told me that I would be very unhappy and that Direct TV would get me hooked and then raise their prices per the fine print of the contract and their competitors were totally correct. The most recent disappointment is lack of timely service. ... Read more

Was this review helpful? 0 0

  • 2 days ago
  • Television/ Radio
  • San Antonio, Texas
  • On Demand Service
  • 1
  • 1
  • 34
  • REVIEW RATING 4/5

We should file a CLASS ACTION LAW SUIT: If you sign a contract and hold up your end of it by paying your bill promptly every month, I think is it a reasonable expectation that the other party (Direct TV) provides you with the service you are paying for. The inability to provide access to on demand program is unacceptable. On demand means I watch the when I want to watch it, not needing to... Read more

Was this review helpful? 0 1

  • May 18
  • Television/ Radio
  • Modesto, California
  • Contract
  • 52
  • REVIEW RATING 4/5

I was told by Direct TV that with a two year contract I will get Genie DVR, 3 months of HBO and Showtime, 12 months of NFL Sunday Ticket. Now I'm told that these were verbal promise from a sales agent to me over the phone so Direct TV do not have to honor it. I will have to keep the two-year contract and there's nothing I can do about it. This is so unfair and not right. I have contact Direct so... Read more

Was this review helpful? 0 0

  • May 17
  • Television/ Radio
  • Helotes, Texas
  • Receiver Box
  • 2
  • 2
  • 23
  • REVIEW RATING 4/5

I have called and complained about my box shutting off by itself and no help just keep getting asked if I did the trouble shooting and still no help I pay my bill and still no help and I have to pay to have a new box not right the customer makes the business and no one cares I have been with direct tv for more than a year this is my last year as soon as my lease is up and will never get them... Read more

Was this review helpful? 0 1

  • May 17
  • Television/ Radio
  • Tv Package
  • 39
  • REVIEW RATING 3/5

After receiving a phone call from a Direct TV rep, I agreed to a 12 month plan at a specific price. When I got my bill the price was higher than I agreed to. I called Direct TV and was told there was nothing they could do. I cancelled my service because they changed the terms of the agreement and they billed my credit card $104.00 for early cancellation. Direct TV uses deceptive pricing practices... Read more

Was this review helpful? 0 0

Was a customer for 7 years and they took money out of my account without permission. Never looked back and just watch regular t.v now! F u direct tv Add comment

I feel that for what I pay its not worthy for the device, especially with redundant programs. I really feel that your ripping me off my money. I would like to meet the asso that owns or operates b this. I'm sure that asso doesn't like his or hers product. Assos Add comment

I ordered the mlb package and was told i fan watch the dogers games on the other teams broadcast and the first time i tried to watch a game it was blackedout when i called i was told that local games are blacked out beacause i could buy a ticket and go to the game thats *** and i waited 35 min on hold so they could cancel it im disappointed with direct tv Add comment

  • May 14
  • Television/ Radio
  • Lake Worth, Florida
  • Satellite Service
  • 1
  • 1
  • 73
  • REVIEW RATING 4/5

We switched from Cable to Direct TV after being told that the service was identical. In fact, the On Demand content, which we use always, is nowhere the same. You cannot see any shows that were on live TV or Premium channels for months. We used to be able to see the Sunday HBO shows the following night. On Direct TV you'll never see them. It is a complete scam, and they want you to pay $500 to... Read more

Was this review helpful? 0 1

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