Direct TV Complaints and Reviews

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Direct TV
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1-800-531-5000, , http://support.directv.com/app/ask
  • 3,669+14 mobile complaints
  • $490K claimed losses
  • $132 average
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  • 10 minutes ago
  • Entertainment
  • Rock Hill, South Carolina
  • Ordered The Genie And Got A Regular Dvr
  • 2

I left Dish and I had the Hopper. After making an inquiry, Directv claimed the Genie was better, so that's what I ordered. The guy came and installed a system and said it may take a couple days for everything to download. Which was fine because I was leaving for vacation. I returned and after several complaint calls to Directv, they informed me that I had a regular DVR, which after researching, I... Read more

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  • 11 hours ago
  • Advertisements and Cons
  • Owls Head, Maine
  • Bundled Tv And Internet
  • 11

Two appointments were made for satellite installation and then internet connection. Satellite installed. Partnered internet provider says "no internet available in this area". Asked DTV to remove their satellite. They refused. Called it a "cancellation" rather than the correct "broken agreement". As a cancellation, they will charge me a cancellation fee of greater than $400. They have my credit... Read more

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  • 1 day ago
  • Television/ Radio
  • Satelite Service Cancellation
  • 1
  • 15

We cancelled our service after a 6 month hold on the plan. When my wife called, she was transferred several times, instead of cancelling they reactived the service and started charging us even though she said several times she wanted to cancel. When they charged our card again a month after the call, we found out that not only did they not cancel, but we were still being charged even though we... Read more

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  • Jul 28
  • Entertainment
  • Indianapolis, Indiana
  • Service Plan
  • 48

I attended the direct tv booth at the local fair a couple weeks ago. I was interested in determining whether or not I could save money by switching. The plan I was offered sounded great and it included the first year of NFL Sunday ticket. My wife peered at the offer and was interested as well. That's when my wife reminded me why we didn't change in the past to a competition company AT&T. ... Read more

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  • Jul 28
  • Television/ Radio
  • Incomprehensible Customer Service
  • 13

Told DT final bill would be paid by check...they billed my Visa without my permission. Called and asked if they had permission and they said no. They did it anyway.......WILL NEVER USE DT AGAIN....Also you cant understand Customer support......Every time you call them you get someone with a heavy Indian accent. Also when you ask to speak to a supervisor, they put you on hold and they now-one... Read more

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  • Jul 26
  • Television/ Radio
  • Winnsboro, Texas
  • Service Activation Fee
  • 15

They told my brother we would not be charged an activation fee after we paid a previous bill. He waited to the last second to pay it and then they told him we had to pay another $200 fee. There is not much more to say. We moved and many months later my mother had enough to pay the previous bill plus a fee, altogether $300. This is a lot of money for her. They said if we cannot pay to... Read more

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  • Jul 24
  • Television/ Radio
  • Los Angeles, California
  • Hd Cable
  • 1
  • 31

I requested in December an updated box (genie) for my Tv and the condition was to enter in one year contract. I did after I assured myself that the bill will never go up during this time. 6 month later my bill went up 30% and the representatives, even the managers would not bring it back to the agreed charges noR would they release me from now a 2 YEAR contract. This is border line fraudulous! I... Read more

Was this review helpful? 1 0

  • Jul 24
  • Television/ Radio
  • Equipment Update Fee
  • 14

I was a customer for years and I enjoy directv, but I hate LIERS, now I don't have updated equipment, was told I'm eligible for upgrade FREE, (with exception of paying for HD SERVICE) I don't have HD TV'S at all, this PROBLEM was resolved before where Igot upgraded & this was deducted because I don't need the service yet, so now I'm being denied upgrading because my bill will go up for... Read more

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  • Jul 21
  • Television/ Radio
  • Service Disconnection
  • 21

I want to disconnect my service because we do not watch tv much. One hour waiting, 5 disconnected phone calls, one useless supervisor. I still have not been able to reach anyone to have my service disconnected. Each person was ruder than the next. I was asked to pay my (non-late) bill each time, but not one could get me to the department to cancel my service. Their website does not allow... Read more

Was this review helpful? 3 0

Just plain rude! I just wanted to get pricing and I told the rep I would call tomorrow to set up billing/payment. She asked why and I started to explain and the lady hung up on me! Not going to go with direct tv. Rude sales reps. I use to work in sales, people come back when you go out of your way and show respect and politeness! Add comment

 
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