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  • Customers like
    • Having tv when it does work13
    • Sound quality5
    • Picture quality4
  • Customers don't like
    • Poor customer service46
    • Small print and 24-month contract17
    • Lack of service13

  • 1 day ago
  • Television/ Radio
  • Titusville, Florida
  • 1
  • 1
  • 9
  • REVIEW RATING 4/5

called on July 3rd about a box issue was told due to the holiday a tech would be able to come on tuesday July 7 I asked why so long and was told it's the holiday but we do have service during that time I again asked if it would only take a couple of min to replace then why the wait was then told I would be put on a cancelation list Give me a break never had this problem with cable tv ... Read more

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  • 1 day ago
  • Television/ Radio
  • Pompano Beach, Florida
  • 9
  • REVIEW RATING 3/5

I DO NOT RECOMMEND DIRECT TV SERVICES TO ANYONE. Absolutley the worst customer service. Our house was recently hit by lightening and tvs fried through the direct tv lines that no longer work. Called customer service 4 times to schedule for a technician to come out. They put us on hold then the line disconnected each time. They did not call me back so again there was a 15 minute wait in the... Read more

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  • 2 days ago
  • Television/ Radio
  • Directv Dvr Service
  • 26
  • REVIEW RATING 3/5

When I originally ordered my service thought I was locked into $29.99 a month for 24 months. Every month my bill increased. Customer Service's reason was that I added a second TV, which I did not. The second increase was for a bundle package, which I did not have. The third time, I was told it was due to being able to record, which I could NOT do...the list goes on and on and on with excuses!!!... Read more

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  • From mobile
  • Direct Tv
  • 2 days ago
  • by anonymous
  • #659960

They arr terrible, horrible and what ever else you choose to use. CS they will speak to a supervisior yet they just hang on the phone. The CS I spoke with thought the situation was funny. That was a Perez in Texas! Add comment

  • 2 days ago
  • Media
  • Kings Mountain, North Carolina
  • Direct Tv Billing Department
  • 12
  • REVIEW RATING 4/5

I signed onto Directv in 2011. My original monthly charge was $29.99. Over the last four years my service has not changed but my monthly bill has increased to $86.99 per month. According to the US cost of living from 2011 until April 2015, it has increased by 7.8%. During that same time frame my Directv cost have increased by 290%. That seems like a slightly one sided increase in income for... Read more

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  • 2 days ago
  • Television/ Radio
  • Suwanee, Georgia
  • Direct Tv Agreements And Policies
  • 31
  • REVIEW RATING 3/5

I called to cancel my service. No contract. I stated price/reception as reason. I was suddenly approved for a $50/mo loyalty reduction for 12 months. No surprise. When I laughed and said "see I told you I was paying too much" the rep sounded actually offended that I found ithe offer am using. They didn't want one of the receivers back as its out of date but did want the DVR receiver. Costs $15 to... Read more

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  • Jul 01
  • Television/ Radio
  • Cable Service
  • 18
  • REVIEW RATING 4/5

I had to call customer service every month for 30 months, finally got cable where I live and when I call customer service this last time. it was like they wanted to know where I lived and what cable company had lines in such a rural area. then the begging started to stay as their customer, I said with great pride "KISS MY A**" and hung up got my box for their equipment that I paid over $100 for... Read more

Was this review helpful? 0 1

  • Jul 01
  • Television/ Radio
  • Greensboro, North Carolina
  • Direc Tv English Tv Package
  • 1
  • 1
  • 11
  • REVIEW RATING 4/5

WORSE TV SERVICE! USED TO BE THE BEST! DO NOT SIGN UP WITH THESE PEOPLE....NO PHONE NUMBERS......THEY WANT ME TO GET ON FLOOR & TRY TO FIGURE OUT A THOUSAND DIRECT TV CABLES, WIRES, CONNECTIONS AND CORDS! TERRIBLE. WORSE THAN TIME WARNER! THEY ARE VERY ELUSIVE & ALMOST IMPOSSIBLE TO FIND A PHONE NUMBER FOR SERVICE I AM DISABLED & 80 YRS OLD. NO WAY CAN I "FIX" MY OWN DIRECT TV... Read more

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  • Jun 30
  • Television/ Radio
  • Pagosa Springs, Colorado
  • Direc Tv Showtime Premium Network
  • 22
  • REVIEW RATING 4/5

I closed my account a few months ago and now get bill. I called DIRECTV and they claim that I owe them for movies that were ordered in 2008 or 2009. They claim that after they removed cards from receivers they got information. How were they able to download movies and nightly upgrades if they claimed they needed internet connection. Isn't funny that I was billed monthly for services but claim... Read more

Was this review helpful? 1 2

Worst customer service. Prorated bills always overcharge Add comment

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