Direct TV Complaints and Reviews

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Direct TV
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1-800-531-5000, , http://support.directv.com/app/ask
  • 3,700+28 mobile complaints
  • $500K claimed losses
  • $133 average
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  • From mobile
  • Direct TV
  • 14 hours ago
  • by anonymous
  • #527154

My dad has been a Direct TV customer for 17 years now. Myself 9 years. Due to the recent uncertainty of Direct TV providing SEC games, my dad let his service get disconnected until hearing of the final verdict. They refuse to waive a $40 reconnect fee for a 17 year customer even when he is about to pay $205.00. He, my sisters, and myself will all now be going to Dish. Add comment

  • 14 hours ago
  • Television/ Radio
  • Incompetent Installers
  • 13

We have had Direct TV for just over 1 year. We purchased it through a satellite provider that had a booth at the Ohio State Fair. They were called Direct Satellite Service out of Zanesville, Ohio. RUN from them - they were NOT Direct TV authorized installers! The guy that showed up to install came in a battered personal vehicle crammed full of equipment. He was totally clueless. He ran... Read more

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  • 1 day ago
  • Television/ Radio
  • Salt Lake City, Utah
  • Tv Remote
  • 15

and the near-impossibility of actually getting the much-touted "bundling discounts" in association with Centurylink (don't even get me started on THEM). To pacify me, DirecTV offered me the Genie upgrade...fine and dandy, till my remote crapped out. They sent me the Genie remote (which my installer had not given me), but it's the one for the newer, fancier Genie, not the (now obsolete) Genie,... Read more

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  • 1 day ago
  • Television/ Radio
  • Quitman, Texas
  • Television Cable Service
  • 6

It took 3 appointments in a 21 day period for anyone to finally show up to fix our problem. I had to *** work two of the times that were no shows. We VERY GENEROUSLY received a credit for 21 days of no service but NOT 1 THING FOR ALL THE MISSED SHOWS THAT WE COULD NOT RECORD!!! NOT 1 THING FOR ALL THE FRUSTRATION!!!!! A simple free service for 3 months would go a long way to help heal the... Read more

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trying to cancel my service and they want to surcharge 400 dollars for doing it but if I stay with the service just for changing the location they will charge 375 for the change!!! That is crazy and is not acceptable!!!!! Besides they having a promotion online and they don't honor it... DIRECT TV SUCKS!!! Add comment

  • 2 days ago
  • Advertisements and Cons
  • Corpus Christi, Texas
  • Tv Channels Price
  • 13

I purchased Directv at a Walmart store.The TV channels listed for a price special price was not what I recieved..I was told that was an old brocure so they sent me a new listing that was not correct either. After calls to get the channels listed was told nothing they could because the channels I wanted was not part of the package but I could up grade to get the channels..Sounds like a scam to... Read more

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If you want spotty service along with horrible customer service and a 2 year contract go with direct tv Add comment

  • Aug 26
  • Television/ Radio
  • Direct Tv
  • 10

I had problems with the genie receiver for over 4 months and have called repeatedly. I also pay for the protection plan. The box does not always respond to the controller, when fast forward/rewinding does not stop when you want only when it reaches the end of the recording, have white screen often, etc. The only answer I get from the company is that the problem is a software related so they... Read more

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direct TV set me on a payment arrangement and still disconnected my service. I called three times today each time I was told that a manager would call me back but no call. I asked for the mangers name so i'd know who would be contacting me but was told that they cannot give out their managers first name. what a scam Add comment

  • Aug 25
  • Television/ Radio
  • Warren, Michigan
  • Fee Charges
  • 12

Direct TV did not do the installation correctly. There were supposed to rectify this situation, but the installation guy called in sick 2 weeks after the original installation. I also suspended the account due to moving a few months down the road and was never notified of a movers fee until i purchased a new house and was getting ready to set up the new installation. Also, i submitted multiple... Read more

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