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  • Customers like
    • Having tv when it does work14
    • Picture quality6
    • Sound quality3
  • Customers don't like
    • Poor customer service28
    • poor customer service19
    • Small print and 24-month contract17
  • From mobile
  • Direct Tv
  • 14 minutes ago
  • by anonymous
  • #675983

Was a customer of DirecTV for 15 years I was moving they told me someone would be out between 12 and four no one ever showed call DirecTV customer service acted like it was no big deal I threatened to cancel customer Service said OK So I canceled Add comment

  • From mobile
  • Direct Tv
  • 20 hours ago
  • by anonymous
  • #675616

It is a sexist and vulgar commercial and should be removed Add comment

  • 1 day ago
  • Television/ Radio
  • Mountain View, California
  • 17
  • REVIEW RATING 4/5

I have been a loyal customer for 17yrs.I am retired and on a fixed income.About 2yrs ago I talked to customer service about my bill it was suppose to be 65 dollars a month,it was that for one month,then they went back to their unprofessional,rude,nasty ways!! U can't get a straight answer from customer service.I was told to call Direct TV about me canceling my service with them-they wanted to... Read more

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  • 1 day ago
  • Advertisements and Cons
  • Galloway, Ohio
  • Cable Tv And Internet Svc
  • 15

I switched from u-verse and thought I was getting a deal at 39.99 cable TV and Internet for 74.99 plus tax. What really happened was they don't have Internet they said I could keep AT&T Internet and it would be a bundle. The bundle is to put both services on one bill but you still pay extra for Internet. That would be another 74.00 for Internet and phone! The cable TV service is not just... Read more

Was this review helpful? 0 1

  • 1 day ago
  • Television/ Radio
  • Newark, New Jersey
  • 8
  • REVIEW RATING 3/5

They took $438.98 out of my account. I did not complete the 2 year contract, but did return their equipment. My gripe is...when I contacted them they would refund $280 if I resigned with them. That seems like blackmail...you stick with us and we'll give you back money..you don't then you will pay. I wouldn't ever have them again...and when I googled it they do this all the time, saying its in the... Read more

Was this review helpful? 0 1

  • 1 day ago
  • Entertainment
  • Frederick, Maryland
  • Directv Internet And Phone Bundles Package
  • 1
  • 1
  • 10
  • REVIEW RATING 4/5

You recently requested assistance from DIRECTV. Below is a summary of your inquiry and our response. Subject: I would like to cancel. Ervy AM. - 100633249 (07/14/2015 12:10 PM) Dear Anthony, Thank you for giving me the opportunity to help. I’ve enjoyed chatting with you. Below is a transcript of our chat for your reference. Sincerely, Ervy M. - 100633249 DIRECTV Customer Service Ervy AM. -... Read more

Was this review helpful? 0 1

  • 2 days ago
  • Television/ Radio
  • 19
  • REVIEW RATING 4/5

We have been with Direct TV for 4-years and stayed with them after our move just for the "free" Sunday Ticket promise. Well of course, despite spending an hour and a half on the phone reviewing our movers order and being suckered into another 2-year contract, we have been billed for Sunday Ticket. When we call they never know what the *** we are talking about. How is the billing department... Read more

Was this review helpful? 0 1

  • Jul 30
  • Television/ Radio
  • Rehoboth, Massachusetts
  • 1
  • 1
  • 17
  • REVIEW RATING 3/5

every time it rains a little I have to either switch to sd channels or I loss of t v all together after many calls to them till no results. They should look at there commercials where they say there service is so good. Look at there commercials get rid of the of the over paid relative horse and the goat put money into you company and fix your the problems. All I get every time I call is it is... Read more

Was this review helpful? 0 1

  • Jul 29
  • Other
  • Ann Arbor, Michigan
  • 24
  • REVIEW RATING 3/5

I called direct tv over a dispute in my bill I have two accounts aand the one I no longer neeed so I wanted to cancle it but they wouldn't cancle it they want me to pay the wole bill witch I cant at the time bc of money situations and they told me they would not work with me on payment arrangements either pay the bill or be sent to collections I have been a customer of direct tv for over 10... Read more

Was this review helpful? 0 2

  • Jul 29
  • Media
  • Belen, New Mexico
  • 43
  • REVIEW RATING 3/5

First let me say I have had Direct TV service for almost 10 years. I recently went online to compare packages and found that the directory for my package shows a PBS station that I cannot access. I called customer service where they tried to connect this channel without success. They told me that someone from technical support would be in contact within 48 hours. Sometime during the second... Read more

Was this review helpful? 0 1
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