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  • Customers like
    • Having tv when it does work15
    • Picture quality6
    • Sound quality4
  • Customers don't like
    • Poor customer service30
    • poor customer service19
    • Small print and 24-month contract17
  • From mobile
  • Direct Tv
  • 1 hour ago
  • by anonymous
  • #691496

My signal has been down for an hour unplugged and reset did not work noweather in area Add comment

  • 11 hours ago
  • Television/ Radio
  • Saint Louis, Missouri
  • Direct Tv Customer Service
  • 2
  • 2
  • 14

service issues with a bad SWIM box. All DTV wants is for you to pay for monthly service insurance for equipment you don't even own. Spent a number of days explaining problem then waiting until a person types info on computer only to find out that the next department can't access that information. Escalating to another department resulted in an email falsely stating they tried to contact me. Call... Read more

Was this review helpful? 0 1
  • From mobile
  • Direct Tv
  • 13 hours ago
  • by anonymous
  • #691206

I had a truck hit my dish, called for a tech, thet where out here in 4 hours now I xan watch some football tmr thanks Jake Rollins naples flordia Add comment

  • 2 days ago
  • Television/ Radio
  • Naples, Florida
  • Tv Service
  • 1
  • 1
  • 19
  • REVIEW RATING 4/5

Service worked fine at first, however as the rainy season came on it began to reflect the true quality of the service being received from Direct TV. The only time our satellite TV signal seem to be stable is during good weather. Customer service informed me, it would cost $340.00 for early termination, since the contract in the fine print within the contract suggested that during bad weather... Read more

Was this review helpful? 0 2

  • 2 days ago
  • Television/ Radio
  • Salt Lake City, Utah
  • Direct Tv
  • 1
  • 1
  • 24
  • REVIEW RATING 2/5

I was with Direct TV for over 20 years,, moved and signed back up.. Every other month the bill has a change or a charge which I did not authorize. This last bill I was charged 41.99 for some football NFL program. I do not watch football EVER ! They also charged me 25.00 for the Genie box which Is the equipment that they give to you when you are being installed. No discussion written or verbal... Read more

Was this review helpful? 0 5

  • 2 days ago
  • Television/ Radio
  • Moroni, Utah
  • Direct Tv
  • 2
  • 2
  • 34
  • REVIEW RATING 4/5

No Channel 5/KSL/NBC in Utah for almost a week now?? I keep calling Direct TV and no one can seem to give me a straight answer on when they are getting it back, I am giving them a week then I am going to switch to Dish Network and get service through them. I we adore channel 5/NBC/KSL and we will not stand for not having it, we pay over $82.00 per month for Direct TV and we have had no channel 5... Read more

Was this review helpful? 2 3

  • 2 days ago
  • Television/ Radio
  • South Jordan, Utah
  • Direct Tv Cancellation Policy
  • 1
  • 1
  • 21
  • REVIEW RATING 4/5

I get bad reception whenever there is a cloud in the sky. We are missing our biggest local station and NBC affiliate and I am stuck in the contract. When I called customer service, they told me that the contract was enforceable. But that seems one-sided. I am forced to pay, but Direct TV does not deliver the service when it is cloudy and it is not delivering one of the main channels we watch.... Read more

Was this review helpful? 1 3

  • Aug 26
  • Television/ Radio
  • Campbell, California
  • 1
  • 1
  • 37
  • REVIEW RATING 3/5

Hands down the worst service ever received. Back when I started my contract in May, the representative signed me up for a $74/month plan. Today I got charged $125, which overdrafts my bank account. I now have no money for over a week to survive on. I call to investigate why this charge was so much more then my prior bills. Come to find out, they are charging me extra for some HD BS that I don't... Read more

Was this review helpful? 1 4

  • Aug 26
  • Television/ Radio
  • Buckley, Michigan
  • Direct Tv Customer Service
  • 1
  • 1
  • 13
  • REVIEW RATING 4/5

WE TALKED TO DIRECT TV ON MONDAY 8-24. SERVICE JUST STOPPED AND AFTER RUNNING DIAGNOSTICS, IT WAS DETERMIND WE NEEDED A SERVICE PERSON. THAT WAS SCHEDULED BY DIRECT TV ON 8-24 TO HAVE PERSON WEDNESDAY 8-12 AM. NO SHOW. CALLED AND WAS TOLD OOPS - THE SERVICE ISN'T SCHEDULED UNTIL 9-2. ARE YOU KIDDING ME? THEY WANT CUSTOMERS TO WAIT 10 DAYS FOR A SERVICE CALL - MEANTIME THERE IS NO NEWS,... Read more

Was this review helpful? 0 3

  • Aug 26
  • Television/ Radio
  • Moroni, Utah
  • Direct Tv
  • 53
  • REVIEW RATING 3/5

We are lost without channel 5, KSL, I keep calling Direct TV and no one can seem to give me a straight answer on when they are getting it back, I am giving them a week then I am going to call Dish Network and get service through them, I live in Moroni, Utah and we love channel 5 and we will not stand for not having it, we pay over $81.00 per month for Direct TV and no channel 5 now, no NBC, they... Read more

Was this review helpful? 0 3
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