Direct TV Complaints and Reviews

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Direct TV
Main address:
1-800-531-5000, , http://support.directv.com/app/ask
  • 3,826+63 mobile complaints
  • $540K claimed losses
  • $139 average
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  • 7 hours ago
  • Television/ Radio
  • 15

I'm beyond upset. Just ordered direct TV yesterday and was quoted a monthly price of $40.99 before taxes. I ask if there was a monthly charge for Recievers and was told no. I clarified numerous times what my monthly bill would be and was continuously told $40.99. Upon receiving my email confirmation the order was priced at $61.99. Direct TV told me there was nothing that could be done. ... Read more

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  • 7 hours ago
  • Television/ Radio
  • 7

The equipment failed (my direct tv receiver) that had rarely been used. When I called customer service the woman on the said the receiver had to be replaced and I would be billed for $16, something for shipping. When I asked why I had to pay for leased equipment repair the rep said I did not have the insurance so it was like having a wreck on a leased car without insurance. I did nothing to... Read more

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  • 16 hours ago
  • Television/ Radio
  • Santa Clarita, California
  • Cable Tv And Internet
  • 12

I place an order get great pricing, rep. transfers me to a guy that will try to sell a life security product, this guy now increases my prices on monthly premiums and when I tell him no he tells me I have your cc. WOW, within 2 minutes my prices go up. We bundle TV and Internet. Direct TV installs on 10/20/14 ATT doesn't show up on the 27th, I call while waiting and the Direct TV supervisor 3... Read more

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  • 1 day ago
  • Television/ Radio
  • Florida, United States
  • Tv Service
  • 14

Software update done 8/14 causes a 1 min delay with any commands and have reported numerous time to customer service when talking to rep they dont really care just try to sell me upgrade package attitude sucks and if you have their insurance policy save yourself the money and cancel as it covers nothing ,,never again will I install this ***. Have never had such bad customer service from a cable... Read more

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  • 1 day ago
  • Television/ Radio
  • Plymouth, Minnesota
  • 22

I am having a similar experience with Directv. They promised me one thing and then billed me for another at our cabin in northern MN so I cancelled our service and asked them to send the "recovery kit" / box to our billing address/residence but they keep sending it to the cabin, where no one lives. This company is a piece of work. They are either grossly incompetent or deliberately deceptive. ... Read more

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  • Oct 27
  • Television/ Radio
  • Dish Replacement
  • 38

I talked to customer service who told me that I talked to a third party when quoted a price to replace my DISH service. The quote was to replace one hopper and 3 joeys. The day the installer came I should have knew that they lied about the price. He only had one mini on the order. But the installer nor the guy on the phone who gave him the ok to install would tell me that. The day after the... Read more

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  • Oct 27
  • Television/ Radio
  • Louisville, Kentucky
  • Switch Advertising
  • 69

I got marketing brochure for bundled price "locked in" for 24 months. At the time I was totaled fed up with Time Warner so I asked the customer service guy "Gene" 5 times...no price changes for 2 yrs...always yes...then nearly every month there was something or other wrong with bill (yes, always more $). The latest is 40% increase for remaining 12 months. I wrote State Attorney General which said... Read more

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my bill went up ever year for the same service and when i stoped there service.after 4years they said i was breaking the contract that i signed for two years and charged me . bye bye dicktv i'm happy now Add comment

Cbs channel bad reception horrible cbs 11 fort worth tx Add comment

You suck I just watched 34 commercials in a row I'm not going to pay for that so when my contract is up I'm canceling my direct tv. Add comment

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