Direct TV Complaints and Reviews

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Direct TV
Main address:
1-800-531-5000, , http://support.directv.com/app/ask
  • 3,753+40 mobile complaints
  • $510K claimed losses
  • $134 average
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What is the purpose of the pro *** commercials? Need to prove you're accepting of "anything" to grow your business? Weak... Add comment

     

  • 2 days ago
  • Media
  • Score Guide Content
  • 4

Again, yes AGAIN the misogynists at direct tv deliberately chose to not include the LPGA in the score guide. Add to that the stupidity of not including the Tour championship either. What is truly wrong with these people? YOU at direct tv need to have someone who is a REAL sports fan educate you about what the3 viewers want, not you. PAY ATTENTION!! You are charging for this so, where are the ones... Read more

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  • Sep 12
  • Television/ Radio
  • Gold Canyon, Arizona
  • Receiver Upgrade
  • 26

Called them a month’s go and told them that my menu would freeze for up to 2 minutes, said it was a problem with the older receiver I have and that to wait 1 month and I would be able to get the latest and greatest during my 2 year free upgrade. So, I called them after my online account said I was due a free upgrade, first person said it was a go but had to go thru tech support, I got xfer'd to... Read more

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  • Sep 11
  • Television/ Radio
  • San Francisco, California
  • Dvr Receiver
  • 20

I have had DirecTV for twenty years, back when you had to purchase a receiver from a third party. I upgraded to genie about a year ago and have had problems with it freezing intermittently since I have owned it. Another thing I noticed is that there is a much longer delay when changing channels compared to the older system I had. The most recent problem I have been having is that the DVR... Read more

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  • Sep 11
  • Television/ Radio
  • Channel Availability
  • 7

Bought this package for $21.95 back in 2012. Advertised as a one time purchase. Had problems with the ALL SPORTS channel continuely and had back and forth communication with support. Now they say my licence has expired and I need to renew licence every three months for $19.95.There is no immediate on-line help and certainly no phone support. Takes at least 24 hours and possibly longer. I... Read more

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  • Sep 11
  • Television/ Radio
  • Washington, District Of Columbia
  • Unauthorized Charge
  • 46

December 2013 I was shopping for new cable company mid-December a commercial appeared on TV with a special offer from Directv sign up for $24.99 a month. Installer was sent out to install the dish on my home, everything went well until the first Month in January my first bill arrived with charges that i was not aware of, when i signed up i needed a bundle package including internet services,... Read more

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  • Sep 11
  • Advertisements and Cons
  • Subscription Cancellation
  • 1
  • 1
  • 20

i called and told them i was cancelling my subscription and was told they were going to send me the packages to send back equipment and them at midnight they electronically took the money from my account without permission and left me owing over drafts and no money to buy my heart meds, direct tv i will do my very best to tell everyone i know not to purchase your products and anything else from... Read more

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  • Sep 11
  • Television/ Radio
  • Danbury, Connecticut
  • Cancellation Fees
  • 17

I am a very unhappy DirecTV customer. A young lady came to my home and offered me this really great deal. Got DirecTV and found that the remote was the most difficult thing in the world to figure out. Then living in CT, i find out that I cannot get any Connecticut television stations. Two months later I called to complain and was told that they would adjust the fee (as the fee did go up) and get... Read more

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  • Sep 09
  • Television/ Radio
  • Grafton, Wisconsin
  • Tv System
  • 1
  • 1
  • 12

Aside from having no answer to the freezing up /lock up/ black screen Direct TV customer service staff is abysmal. Their lack to explain the problem. Assure that it will be fixed and that we will be notified when it will be fixed Is inexcusable. Read more

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  • Sep 09
  • Television/ Radio
  • Lanham, Maryland
  • Technical Assistance
  • 1
  • 1
  • 2

Storm on sat caused surged. Have to wait 11 days for technican to fix. Read more

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