Direct TV Complaints and Reviews

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Direct TV
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1-800-531-5000, , http://support.directv.com/app/ask
  • 3,662+14 mobile complaints
  • $480K claimed losses
  • $131 average
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  • 11 hours ago
  • Advertisements and Cons
  • Service Agent
  • 2

I was a customer for years and I enjoy directv, but I hate LIERS, now I don't have updated equipment, was told I'm eligible for upgrade FREE, (with exception of paying for HD SERVICE) I don't have HD TV'S at all, this PROBLEM was resolved before where Igot upgraded & this was deducted because I don't need the service yet, so now I'm being denied upgrading because my bill will go up for... Read more

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  • 2 days ago
  • Television/ Radio
  • Service Disconnection
  • 3

I want to disconnect my service because we do not watch tv much. One hour waiting, 5 disconnected phone calls, one useless supervisor. I still have not been able to reach anyone to have my service disconnected. Each person was ruder than the next. I was asked to pay my (non-late) bill each time, but not one could get me to the department to cancel my service. Their website does not allow... Read more

Was this review helpful? 3 0

Just plain rude! I just wanted to get pricing and I told the rep I would call tomorrow to set up billing/payment. She asked why and I started to explain and the lady hung up on me! Not going to go with direct tv. Rude sales reps. I use to work in sales, people come back when you go out of your way and show respect and politeness!

  • Jul 21
  • Television/ Radio
  • Dish Installation
  • 1
  • 14

I recently had my 3 family home that I live in renovated to the cost of over $100k. One of my tenants had a dish installed directly in the front of my home and the REQUIRED CONTRACT with my name on the top indicating that MY permission was required was ignored. When I contacted DirectTV they told me to send an estimate for the damage from a professional contractor with photos and copies of any... Read more

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  • Jul 19
  • Television/ Radio
  • Pushy Service Installation
  • 1
  • 15

DirectTV is without a doubt the worst company I have ever had to deal with. One of their retail vendors sold my 88 year old father their service and installed it on the spot. He did not want it, but the two big men who came into his home wouldn't leave until he bought. VERY PUSHY and INTIMIDATING. He phoned me upset about what had happened, but when I tried to get them to cancel his service... Read more

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  • Jul 19
  • Television/ Radio
  • Hubert, North Carolina
  • Free Equipment Upgrade
  • 1
  • 22

Have been a customer of DirecTv for more than 10 years. Have 4 receivers and premier protection plan. DirecTv advised me that I had a "FREE" equipment upgrade that included installation of a GENIE and a mini GENIE. I agreed to the upgrade which I then found out obligated me to sign up for 2 more years of service. Didn't plan on changing service so I agreed. Technician came to do install. After... Read more

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  • Jul 18
  • Television/ Radio
  • Bakersfield, California
  • Tv Awnings
  • 3

I decided to try camping world Bakersfield CA instead of the local RV dealer. Decided to install a satellite on the roof and hook up the 3 TV together and to install 3 pop out awnings. Since they had the exact same model in their lot, which, I pointed out to them, No problem was the answer I got. Took it in on the agreed time and signed their work order. Waited on phone call to pick up trailer... Read more

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  • Jul 18
  • Television/ Radio
  • Tucson, Arizona
  • Contract Agreements
  • 2
  • 24

We have been customers with direct tv for well over ten years. If it were not for the sports nfl ticket, we would be gone long ago. When we called to sign up for the football package for the 2014 season, a very energetic agent talked us into getting the one Genie receiver and two minis to replace our existing standard receivers. We understand that all calls are recorded, so we repeatedly asked... Read more

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  • Jul 17
  • Television/ Radio
  • Los Angeles, California
  • Shopping Channels
  • 10

I have the 55+ channel line up but over 50% of these channels are infomercial's or shopping channels. Providers should not be allowed to include this *** in their entertainment line up. They pay to be there, we should not pay for garbage. Their equipment usage charges are also outrageous. Our useless congress lets these companies get away with all this *** or force us to spend money on digital... Read more

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  • Jul 16
  • Entertainment
  • Charlotte, North Carolina
  • Tv Fixing
  • 1
  • 15

Direct tv is not working and I called customer service. They could not fix the issue on phone. Needed to send someone out to fix. My choice was 12-4 tomorrow or if I needed morning they would not be here till sat. First this is an inconvenience to me not having tv and now they expect me to *** work all afternoon tomorrow just to get my cable fixed. If the time was 4-7 it's a little more... Read more

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