Direct TV Complaints and Reviews

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Direct TV
Main address:
1-800-531-5000, , http://support.directv.com/app/ask
  • 3,814+56 mobile complaints
  • $540K claimed losses
  • $139 average
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  • 9 hours ago
  • Television/ Radio
  • Cable Box Return
  • 2

Six times I've asked for a return receipt to return the cable box and every time I'm told they sent it. Finally I looked up a direct TV location in Philadelphia , paid for the return myself with a signature receipt from the Post Office and to my surprise they refused it, instead of forwarding the box to the right location. The box came back to my door from the Post Office with the almost... Read more

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  • 15 hours ago
  • Television/ Radio
  • New York, New York
  • Tv Satellite Install
  • 9
Direct TV - DirecTV employee illegal trespass on my roof and put safety and security in jeopardy of all tenants
1 of 8

On Friday evening a DirecTV employee accessed my roof and trespassed illegally. There were a total of 6 signs that this technician ignored. Not only did he set off the alarm, which rang for 3.5 hours until I shut it off but he put the safety and security of all 9 families that live in this building in jeopardy by taking the hallway mat and placing it on the door frame and kept the door from being... Read more

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  • 1 day ago
  • Television/ Radio
  • Austin, Texas
  • Cable Installation
  • 1
  • 1
  • 19

A dish was put on my roof with out permission. Tennant must have said it was ok without my approval. Installation of a dish on a brand new roof and holes in every room now. They won't take any responsibility for any thing. Since I don't have an account they can't do anything. The tenant must call for anything to be done. The tech who installed the equipment cut all of my wire to my antenna... Read more

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  • 2 days ago
  • Television/ Radio
  • Westlake, Ohio
  • Direct Tv Cable
  • 34

Direct TV does bad business. They cram charges and force customers into lengthy contracts when a simple change is made. They added the NFL Sunday ticket to my moms bill and said she had no choice but to pay for it even though she did not want it. She added a receiver and when the tech came out she signed off on the work. that extended her contract for 2 years and she had no idea. I tried to... Read more

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  • Oct 16
  • Television/ Radio
  • Poor Tv Service
  • 31

I live in a part of St Pete, Fl that does not have FIOS optics installed yet, therefore by getting a Verizon package I would have to use Direct TV as my cable (Satellite) Provide and Verizon for phone and Internet. I called Verizon because my recent Bright House bill just seemed insanely expensive. I do like Bright House because they have no contracts, good customer service, and show up for... Read more

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  • Oct 15
  • Television/ Radio
  • Channel Package
  • 23

I only wanted HBO but added Cinemax because it was the 2 for 1 deal. I have an email from DirecTV confirming this 2 for 1. DirecTV is charging me full price and they refuse to credit me the difference. I was told I can't cancel until 30 days have passed either or I will be charged an early termination fee. Not just about money here, being cheated sucks. I called and spoke to 2 different... Read more

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  • Oct 15
  • Television/ Radio
  • Bridgeview, Illinois
  • Early Disconnect Fee
  • 1
  • 1
  • 25

After you called to complain they jump at the chance to charge you early disconnect fees in my case they took 144.00$ out of my bank account without my permission. at&t only adds to the problem. I think a person shouldn't pay for service the're not getting. Know I'am going to contact at&t about this issue because they messed up to. I got a phone call where I felt like they were going... Read more

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  • Oct 15
  • Television/ Radio
  • Anniston, Alabama
  • Satelite Program
  • 43

I signed up with DirecTV in 03/13 with Xtra package with 1yr free NFL Sunday ticket. I don't watch NFL but thought I might if it's free. Never watched it. I signed up for Auto-Draft and Paperless billing. My bill increased on 03/14 with some credits dropping off after 12 months. On 07/14 my bill jumped $40. I was busy and didn't research it. I researched it today and called to cancel. I... Read more

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  • Oct 15
  • Television/ Radio
  • Grawn, Michigan
  • Channel Package
  • 36

Direct tv is one big f------ joke. I and my boyfriend wanted a simple package w a premium station. We talked to a very nice sales man and he stated if we sign up for 2 yr agreement for 69.99 we will get free premium stations w our agreement. I thought this is perfect and totally fits in our budget. Well things were great for only 2 months. We had to move and called them out for a service... Read more

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  • Oct 14
  • Television/ Radio
  • San Antonio, Texas
  • Channel Package
  • 49

When I first decided to make my which to direct tv I was asked before I signed the contract that what made you decide on direct tv? I told them I needed something that was going to fit into my budget. I also told them the only channel I needed was E, golf and food network. She gave me a package and I remember asking her many times to validate the price and package for the channels I wanted. Well... Read more

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