Direct TV Complaints and Reviews

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Direct TV
Main address:
1-800-531-5000, , http://support.directv.com/app/ask
  • 3,819+59 mobile complaints
  • $540K claimed losses
  • $139 average
Had an experience with Direct TV?
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  • From mobile
  • Direct TV
  • 8 hours ago
  • by anonymous
  • #550545

This simply is the worst run company and has customer service that may be worse then the worst DMV. After 7 calls, with no calls back they still can't send a service rep back. Simply horrible, do not use them. Add comment

     

  • 1 day ago
  • Television/ Radio
  • Chattanooga, Tennessee
  • Cust Service Is Horrible
  • 23

I had direct tv for several years. When ever I wanted to order a movie I had to call in and talk to a service rep. I would always have to provide them a credit card for my transaction. I decided to change my service. When I turned in my equipment, I received a bill 8 months later claiming I owed them $88 dollars for movies I ordered and did not pay for. I was treated like a criminal. I tried to... Read more

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  • From mobile
  • Direct TV
  • 2 days ago
  • by anonymous
  • #549857

I have had direct tv since 2002 and always it is a hassle to get them to come back and hook my new receivers up I'm so done with this I never been so angry Add comment

     

  • 2 days ago
  • Television/ Radio
  • Tv Services
  • 28

These people promise a price for TV services then continuously raise the price throughout the length of the contract. The service people that you speak to change constantly so they have no idea regarding your history. I started out at what was supposed to be $56 a month and now it is up to $98 with no upgrades in service. They asked me if I would like to upgrade but I will change nothing so they... Read more

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  • Oct 22
  • Television/ Radio
  • Cranston, Rhode Island
  • Service Cancellation
  • 40

Had Direct-TV for 2 years. The reception problems got so bad we decided to drop them and go back to OTA, just an antennae. Then sent us boxes to ship the stuff back. We would ship it back the day we got the box. Direct would say it was not received back so would trace it thru UPS and let them know who signed for it. They would then admit to having it, but would need another part sent part... Read more

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  • Oct 21
  • Television/ Radio
  • Atlanta, Georgia
  • Installation Equipment Fee
  • 1
  • 1
  • 33

I called to set up services was told $200 for credit check found out I'm paying $100 for each box try to add 2 additional boxes was told $250 cancel services now I have to get charged cancellation fee.was told wrong information Read more

Was this review helpful? 0 0

My friend moved for free. I got charged 80 dollars for same equipment nothing new. He got free genie free HBo Miramax stars exceta. I got nothing I pay premium 73 dollars a month. And the installer was rude and erragant ***. Direct tv sucks! Add comment

     

  • Oct 20
  • Television/ Radio
  • Indianapolis, Indiana
  • Cancelled Channels
  • 3
  • 3
  • 32

Foxnews cancelled...DirectTV must be liberals that hate the truth in news so they killed FOXNEWS Lost fox networks from my channel line up 2 weeks before election....someone must be afraid of the upcoming election and all the voter fraud with ACORN and so on. I am out and cancelled by service!! We must not tolerate such 1st amendment violation......this communist socialism must stop and were all... Read more

Was this review helpful? 0 2

     

  • Oct 19
  • Television/ Radio
  • Cable Box Return
  • 2
  • 2
  • 41

Six times I've asked for a return receipt to return the cable box and every time I'm told they sent it. Finally I looked up a direct TV location in Philadelphia , paid for the return myself with a signature receipt from the Post Office and to my surprise they refused it, instead of forwarding the box to the right location. The box came back to my door from the Post Office with the almost... Read more

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  • Oct 19
  • Television/ Radio
  • New York, New York
  • Tv Satellite Install
  • 7
  • 7
  • 125
Direct TV - DirecTV employee illegal trespass on my roof and put safety and security in jeopardy of all tenants
1 of 8

On Friday evening a DirecTV employee accessed my roof and trespassed illegally. There were a total of 6 signs that this technician ignored. Not only did he set off the alarm, which rang for 3.5 hours until I shut it off but he put the safety and security of all 9 families that live in this building in jeopardy by taking the hallway mat and placing it on the door frame and kept the door from being... Read more

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